Celebrity Messages : Faqs

Hysterial and cheeky video messages for every occasion to email someone you know and make them smile!

Tara Palmer-Tomkinson

Vernon Kay

Vinnie Jones

Sensational and totally hilarious video messages for every occasion to send to someone you know and brighten up their day!

Tara Palmer-Tomkinson

Vernon Kay

Vinnie Jones

Hear your favourite celebrity letting you know that someone is calling you

Tara Palmer-Tomkinson

Tom Baker

Vernon Kay

Vinnie Jones

Outrageous celebrity messages heard by the caller of your mobile

Tara Palmer-Tomkinson

Tom Baker

Vernon Kay

Vinnie Jones

Cheeky alert tones to let you know you have been sent a text message

Tara Palmer-Tomkinson

Tom Baker

Vernon Kay

Hilarious celebrity wake-up tones to set as your alarm to get you out of bed

Tara Palmer-Tomkinson

Vernon Kay

Fantastic celebrity answer phone messages to set as your answer phone/voicemail greeting on your mobile

Tara Palmer-Tomkinson

Tom Baker

Vernon Kay

Vinnie Jones

click here if you are having problems playing a video clip on your phone

What is Celebrity Messages?

I can't play my videotone. Help!!

Are all these products from the genuine celebrity?

How do I order a videotone or video e-card to send to someone I know?

How do I order a ringtone or one of the other audio tones?

Can I personalise the video-tone or video-e-card?

When will I or the recipient receive my mobile content?

Is my network compatible?

How do I get billed for ordering a videotone, video e-card or audio tones?

How do I view how many credits I have left on my account?

Will mine or my friends mobile be able to receive Videotones or Ringtones?

Can I set reminder's important dates?

I have received a Video E-Card but I cannot play it?

The ringtone doesn't sound the same as on the web site preview?

How do I get WAP set-up on my phone?

I can't seem to access the wap link sent to me?

Mobile handset compatibility

• What is Celebrity Messages?

Celebrity Messages provides authentic celebrity video and audio messages via mobile phones and email. It is the first company to develop and offer the purchase of content from one mobile phone to be used on another, known as 'gifting'.

• I can't play my videotone. Help!!

Please enter the PIN number that you have received

•Are all these products from the genuine celebrity?

Yes, all of the audio tones, videotones and video e-cards are from the actual celebrities themselves not impersonators who may look and sound like them. Celebrity Messages has invested time in writing scripts and filming each artist so that you can send a message from them to a friend or download their ringtones. All the Celebrities were great to film and added many personal touches to the finished product.

• How do I order a videotone or video e-card to send to someone I know?

We have aimed to make the order process very simple. If you would like to send someone you know a videotone to their mobile all you need to do is select the videotone you wish to send and text the order code then leave a space and then the recipients' mobile number to 84480. Eg For example, if you wanted to order Vinnie Jones 'Happy Birthday' videotone to send to a friend who mobile number was 07711223344 then you would do the following:

The order code for the Vinnie Jones 'Happy Birthday' videotone is VJV1 and therefore you would type VJV1(leave a space)07711223344 (your friend's number) and then send that to 84480 (The Celebrity Message shortcode number.

You will then receive 3 SMS text messages confirming your order (each of these three will charge you £1.50 (total £4.50) to pay for the Video and delivery of that video will be to the mobile number given. (In the example above: 07711223344)

The recipient of the videotone will be sent an SMS text message containing the link to download and play the videotone. Your mobile number will also be displayed in the SMS text message so they know who sent it to them.

If you want to send a Video e-card (Electronic Greeting Card) to someone you know then simply select the Video e-card you want to send and add to basket. You will then be asked to register (new customer) or to Login (existing customer) and confirm the order in your basket by proceeding to the Checkout. At that stage you will then need to input the recipients email address and a personalised message you wish send with the Video e-card.

The system will then take you to our payment partner HSBC for you to complete payment either by using the credits on your account or by way of a credit/debit card by clicking on the HSBC payment process link - all major debit and credit cards are accepted. Once you have completed the account details to take payment from you will then get confirmation that your order has been processed for delivery and taken back to the Celebrity Messages web site.

The recipient will then be sent an email from Celebrity Messages which will contain your personalised email message and the link to view/download their Video e-card.

• How do I order a ringtone or one of the other audio tones?

Again, we have aimed to keep the order process very simple. All you need to do is select the audio tone (ringtone, callertone, texttone, answertone or alarmtone) you wish to order then text the order code listed to 84480. Eg If you wanted to order the Vinnie Jones ringtone - 'Spark out' you would simply need to text 'VJA6' to 84480.

You will then receive an SMS text message back including a wap link to download the ringtone that you ordered.

• Can I personalise the video-tone or video-e-card?

Currently you are able to add a personal message to be sent in the email along with the Video e-card. Videotones sent to the recipients mobile only contain the sender's mobile number. We are working on personalisation techniques and hope to add this function shortly.

• When will I or the recipient receive my mobile content?

All orders are sent immediately, however for content sent to mobile this is dependent on network coverage and the network provider's service. The content will be delivered as soon as there is an adequate coverage level.

• Is my network compatible?

All UK networks are compatible with this service.

• How do I get billed for ordering a videotone, video e-card or audio tones?

When you order a Video e-card you have 2 options for payment. You can either pay straight away but using a debit/credit card by completing the payment process via HSBC our payment partner or you can up load credits on to your account by the credit function in the 'My Account' - by doing so we give you bonus credits free! If you wish to upload credit, you need to make payment using a credit/debit card via the HSBC payment process.

All payment made by a credit/debit card will show up on your account statement within 3 working days.

When you order a videotone or audio tone by texting the order code to 84480 you will be billed via you mobile phone account automatically - this is for both contract and pay as you go account users. If you do not have enough credit on your 'pay as you go' account your content will not be delivered.

The payment will show up on your monthly mobile phone account statement.

• How do I view how many credits I have left on my account?

Credit information and your remaining balance along with your account details, order history, calendar for important dates and updates can be found in the 'My Account' section on the website.

• Will mine or my friends mobile be able to receive Videotones or Ringtones?

Most mobile handsets can receive wap links to download content. The majority of the latest handsets will be able to play the ringtones and if the handset is video enabled (doesn't mean 3G) then you will also be able to play and receive the Video content. If you are in any doubt please check the mobile compatibility list. If the recipient is unable to download the Video Message to their handset they are provided with a code name and unique pin which will allow them to view the videotone via a private page on our website.

• Can I set reminder's important dates?

Yes we have sent a reminder function in the 'My Account' section so that you never forget your friend's Birthday or even worse forget Valentines Day! Simply input your key date and what you need to be reminded about and we will prompt you in advance.

• I have received a Video E-Card but I cannot play it?

The Video E-Card plays on the Windows Media Player and therefore check that you have this software installed. If you already have Windows Media Player and it still does not play, you may have an older version (older than Windows Media Player 8) and therefore you will need to update your Windows Media Player. This will take a few seconds (link to Windows Media Player Update)

• The ringtone doesn't sound the same as on the web site preview?

Each mobile phone has a different speaker and therefore the sound quality will be dependant on the type of handset you are downloading the ringtones to. When you order a ringtone, we can automatically assess your type of handset and we will send you the content that is compatible with that handset.

• How do I get WAP set-up on my phone?

Some phones are supplied without their network Wap settings being activated. You will need to contact your network and/or handset manufacturer to activate your WAP settings and enable Wap Push messages, please see network website links

• I can't seem to access the wap link sent to me?

Your handset may not be set up to access WAP sites or WAP push messages. You will need to contact your network and/or handset manufacturer to active WAP and enable WAP push messages, please see network website links (hyperlink to that section)

If we have not covered your query in the FAQ'a or network website links above please contact us (link the contact us page here). We aim to answer your query as soon as possible.

Mobile handset compatibility

Videotones:

Nokia: N91, 3230, 6670, 7610, 6620, 6630, 6680, 6681, 6682, N70, N90, 3600, 3620, 3650, 7650, 3580, 3660, N-Gage, N-Gage QD, 9300, 7710, 9500, 6230i, 6822, 7260, 7270, 8800, 8801, 6155, 6155i, 7600, 6600, 6260, 3220, 5140, 6020, 6021, 6101, 6102, 6170, 6230, 3155, 3155i, 6152, 6235, 6235i, 6255, 3125, 6220, 6650, 6651, 6810, 6820, 7200, 7280.

Motorola: C975

Siemens: U10, U15, SX1, CX65, M65.

Samsung: D500, Z105, Z107, Z500.

Sony Ericsson: V800, Z800, K600i, K600, W800, D750i, K750, S700, S710, P800, P802, P900, P908, P910, Z500, Z500a, K500, K500i, K506, K508, K700i, K700c, Z1010,

Sharp: GX20, GX25, GX30, GX30i, Sharp 902, Sharp 802.

Audio Tones (Ringtones, Callertones, Texttones, Alarmtones, Answertones)

As well as all of the handsets which are compatible for Videotones the audio tones are also compatible for:

Motorola A835, A925, A1000, MPx200, V300, V500, V525, V550, V555, V600, V620, V635, V80, V220, V180, Razr V3, E680, C650, T720, V400P.

Nokia 3200, 3300, 3230, 3650, 3600, 3660, 6600, 7200, 7260, 7270, 7280, 7600, 7610, 7700, 7710, 6230, 6820, 6810, 5140, 6170, 3125, 3205, 6170, 6630, 6260, 6620, 6630, 6670, 6680, 6681, 7650, 9500, N-Gage, N-Gage QD.

Sagem MyC5W, MyC-2, MyC-3b, MyX-2, MyX-3-2, MyX-5, MyX-6, MyX-7.

Samsung D500, D710, S100, T100, V200, C100, S300, E400, E630, E700, E710, E720, E800, E810, E820, E850, P400, P510, S300M, T400, X100, X450, X460, X600, X640.

Sharp GX10i, GX10i, GX20, GX25, GX30, TM100, TM200, 902.

Siemens S55, U15, U10, SX1, SL65, SK65, S65, SP65, M65.

Sony Ericsson K500i, K700i, K750i, P800, P900, P910i, S700i, V800, Z500, Z800i.

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